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COVID-19 Information:

If you are contacting us in reference to a COVID-19 complaint or concern, please see helpful links below.

The Bucks County Consumer Protection staff are happy to assist businesses and residents with questions concerning COVID-19 , however, our office does not have the authority to issue citations in reference to COVID-19 lack of compliance. As such, you should report COVID-19 business violations using the PA Department of Health complaint form, link below.

https://expressforms.pa.gov/apps/pa/doh/COVID-19-Complaint

The PA Department of Health has indicated that they will send a violation notice to the business urging them to come into compliance. If ignored, they could risk facing further enforcement action such as citations or fines for violating lawful orders under the PA Disease Prevention and Control Law of 1955 35 P.S. § 521.20(a) and the Administrative Code of 1929 71 P. S. § 1409. 

For restaurants, bars and other food service establishments, the Bucks County Department of Health does have enforcement authority over those businesses. Complaints and concerns regarding potential violations should be e-mailed to covid19@buckscounty.org.    

Additional helpful links:

https://covid19-bucksgis.hub.arcgis.com/pages/bucks-covid-19-economic-resources

COVID-19 Testing Locations:

https://bucksgis.maps.arcgis.com/apps/webappviewer/index.html?id=cfb3680e2b514efeaaacf4522e96e729

If you would like to speak with a staff member, please call our office or e-mail consumerprotection@buckscounty.org and provide your contact information as well as the nature of your inquiry or complaint/concern and someone will get back to you as soon as they are able.

HOW TO FILE A CONSUMER COMPLAINT:

Office Location:

55 East Court Street, 2nd Floor
Doylestown, PA 18901


Click here forConsumer Tips and Brochures Logo...

To file a consumer complaint please complete either our online consumer complaint form*, or complete our printable consumer complaint form**.

*If you are using our online complaint form, depending on your browser (ex. Chrome), you may need to click the "Open in Acrobat" on the top right. If you do not have that option, and it does not allow you to fill in the form, download it to your computer to complete. When submitting, the form works with your email and should open your email or email browser to send. If it does not, or your email does not have that capability, save the file and email as an attachment to ConsumerProtection@BucksCounty.org. This form will not automatically send without going through your email address.

**If using our printable form you may print, fill out and either scan/email or mail, or you can use the PDF fill and sign feature, save a copy to your computer, and e-mail the form to our office. Please also include a copy of all supporting documentation that would help us in mediating your complaint.


Speaker/Presentation Request Form 
(Please e-mail, mail, or fax completed form)

If you have a question or concern for our Consumer Investigators, please email us at: 
consumerprotection@buckscounty.org

Mission
The mission of the Bucks County Office of Consumer Protection/Weights and Measures is to create and keep a fair and equitable marketplace for consumers as well as businesses. From home improvement issues to mulch deliveries, from rebates to home oil deliveries, we cover it.

We conduct mediation of all consumer complaints against businesses, whether in or out of Bucks County. The department also performs investigation and coordination of complaints with other enforcement agencies for possible criminal action.

The Consumer Protection and Weights and Measures Department exists to protect your rights as a consumer by providing valuable information about the laws that govern how businesses conduct themselves and by advocating for your rights when needed.

From the Director
As the Director of this unique and diverse department, it is an honor to serve all residents of Bucks County.

Helping people find solutions to difficult situations is the agency's specialty. Problems may include faulty products; incomplete or unsatisfactory home repairs; statements that goods and services are of a particular standard, quality, style or model when they are not; mail order and telemarketing problems; the advertising of goods and services without intent to sell or sell as advertised; false statements that services, parts, or repairs are needed; guarantees or warranties which do not honor a product or service; violations of landlord-tenant law, mobile home park laws, or security deposits; weighing, measuring, and timing devices at service stations and stores; any commodity which appears to be short weight.

Our office receives over 6,000 consumer calls yearly, and we are available to participate in events or supply speakers to any organizations that would be interested in learning more about what the Office of Consumer Protection, Weights and Measures can do for them.

Our competent staff members are available to answer your consumer questions, concerns or comments. We are committed to maintaining a fair marketplace for Bucks County consumers and businesses alike.

Michael Bannon 
Bucks County Consumer Advocate 
and Chief Sealer

Department of Consumer Protection / Weights and Measures 
Michael D. Bannon, 
Director 
New Address:

Bucks County Administration Building
55 E. Court Street, 2nd Floor
Doylestown, PA 18901
Phone: 215-348-6060 or 1-800-942-2669
Fax: 267-885-1420
email: 
consumerprotection@buckscounty.org