My InnerView, a product of National Research Corporation, recently announced a select list of skilled nursing homes around the United States as recipients of the 2012-2013 Excellence in Action awards. This honor, which recognizes nursing homes that achieve the “highest levels of satisfaction excellence – as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database” – went to Bucks County’s Neshaminy Manor for the seventh consecutive year. The county government-operated facility was one of just eight Pennsylvania facilities to garner the Excellence in Action designation. Furthermore, it is the only Pennsylvania-based facility to earn the award in each of the last seven years.
“We understand that families depend on us to provide quality care and compassion for their family members. We set the bar high on admission and encourage our residents to strive for even better care,” stated Neshaminy Manor Administrator Evelyn M. Kozlowski, RN-BC, NHA. “We have sustained a strong and ongoing commitment to improve the lives we touch; not only those in our care, but also their family members and loved ones. In this age of changing healthcare we take great pride in this consistent demonstration of performance excellence, compassion and overall quality.”
For a nursing home to qualify for the Excellence in Action awards, the facility must have achieved minimum favorable response rates regarding the question, “What is your recommendation of this facility to others?” According to Susan L. Henricks, president and COO of National Research Corporation, “We are proud to recognize the service provided by the dedicated caregivers and personnel working in our nation’s long term care and senior living organizations. The most important takeaway regarding the Excellence in Action awards is that skilled nursing award recipients were first recognized by their own residents and employees through excellent satisfaction survey scores. This also underscores the importance for long term care providers to understand the value of measuring quality over time.”
Bucks County Commissioner Chairman Robert G. Loughery again praised the administration and staff of Neshaminy Manor , which is located on Rte. 611 in Warrington Township, for its valued commitment to the residents of the 360-bed facility. “This Excellence in Action award, the seventh consecutive one our hard-working staff has earned, is a tribute to their daily efforts,” he stated. “We are proud that Neshaminy Manor is a model for long term care not only in our region but also across our nation.”
For more information about the Excellence in Action award, please visit www.myinnerview.com. For information about Neshaminy Manor, please visit the official Bucks County government website, www.BucksCounty.org.