Neshaminy Manor Named "Excellence in Action" Award Honoree for Fifth Consecutive Year
My InnerView, a product of National Research Corporation, recently announced a select list of 610 skilled nursing homes around the United States as recipients of the 2011-2012 Excellence in Action awards. This honor, which recognizes nursing homes that achieve the "highest levels of satisfaction excellence - as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database" - went to Bucks County's Neshaminy Manor for the fifth consecutive year. The county government-operated facility was one of just nine Pennsylvania facilities to garner the Excellence in Action designation - and one of only five "Customer Award" winners in the Commonwealth.
"For five consecutive years Neshaminy Manor has been in the 90th percentile for customer (resident) satisfaction," explained Neshaminy Manor Administrator Evelyn M. Kozlowski, RN-BC, NHA. "That is an amazing achievement, not just the 90th percentile but to sustain that level of service for the residents of our community shows an intense level of commitment from all levels of our staff."
For a nursing home to qualify for the Excellence in Action awards, the facility must have achieved minimum favorable response rates regarding the question, "What is your recommendation of this facility to others?" According to Susan L. Henricks, president and COO of National Research Corporation, "The most important takeaway regarding the Excellence in Action awards is that skilled nursing award recipients were first recognized by their own residents and employees through excellent satisfaction survey scores. This also underscores the importance for long term care providers to understand the value of measuring quality over time."
Bucks County Commissioner Chairman Robert G. Loughery praised the administration and staff of Neshaminy Manor , which is located on Rte. 611 in Warrington Township, for its ongoing commitment to the residents of the 360-bed facility. "This Excellence in Action award is a tribute to their daily efforts," he stated. "Neshaminy Manor is a vibrant, caring environment, and this designation confirms that the families of our residents feel that way too."
For more information about the Excellence in Action award, please visit www.myinnerview.com. For information about Neshaminy Manor, please visit the official Bucks County government website, www.BucksCounty.org.