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Consumer Complaint Form
Consumers with a complaint against a business should fill in the
information requested below and send it to the Bucks County Consumer Protection
office. When the department receives your complaint, it will be assigned
to an Investigator and you will be notified. The Investigator will mail
a copy of your complaint to the business and ask for a reply. Many companies
will, at this point, resolve customer complaints.
The Department Investigator will attempt to mediate matters which
the consumer and business cannot resolve. If mediation is unsuccessful,
you will be notified that the Department can take no further
action since it cannot act as a private citizen's attorney. In the case
of criminal fraud, the Department will coordinate efforts with the Consumer
Fraud division in the District Attorney's office.
Before completing the electronic complaint form, please make sure you have followed our guidelines:
• Have you sent the business a letter or an email addressing the problem?
• Do you have copies of all relevant documents?
You can also fill out the printable form (click here), print and mail, fax or scan in and email with all your relevant documents.
Department of Consumer Protection /
Michael D. Bannon
50 North Main Street
Doylestown, PA 18901
Lower Bucks Units:
Upper Bucks Unit:
600 Louis Drive, Suite 100
Warminster, PA 18974
Phone: (215) 444-2600
Fax: (215) 444-2602
261 California Drive, Suite 3
Government Services Center
Quakertown, PA 18951
Phone: (215) 529-7081
Fax: (215) 529-7138