Consumer Protection Committee
A new committee, Consumer Protection Affairs, has been formed by the four
counties of Delaware, Montgomery, Chester and Bucks. The purpose and function
of the committee is to share important consumer-related information and help
people find solutions to difficult consumer problems. All residents should
benefit by closer cooperation among the four neighboring counties.
Consumers encounter problems in everyday activities, from buying a car to
returning merchandise. Home improvement contracting tops the list of consumer
complaints. There is evidence that some unscrupulous contractors were crossing
county lines in order to defraud homeowners. The same business names were turning
up on complaints in each of the four counties. Without coordinated communications
this might have gone unnoticed. Some cases actually proved to be criminal acts,
not just poor service. In these cases, the files were turned over to the proper
authorities for possible prosecution.
When a complaint comes in to the county department, the first step is generally
mediation. The company in question is sent a letter outlining the complaint and
given a chance to respond with their side of the story.
National Consumer Protection Week is February 2nd through the 8th. Each county
will be setting up displays in courthouses, malls, and other locations to get
the message out to the public that the departments are available to assist them.
Department of Consumer Protection /
Michael D. Bannon
50 North Main Street
Doylestown, PA 18901