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JOB TITLE:

Network Support Specialist

JOB CODE:

748

DEPARTMENT:

Information Technology

UNION:

46

FLSA STATUS:

Non-Exempt

GRADE:

39

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Server maintenance including OS updates and physical hardware support.
  • Tier 3 Support to globally delivered solutions, including but not limited to virus scan, backups, OS deployment.
  • Implementation and support of County Storage Area Network (SAN).
  • Implementation and support of Virtual Servers and Hosts.
  • Advanced knowledge of MS Office 365 support and security.
  • Logs or updates all assigned calls in Helpdesk software package, accepting responsibility, including active daily follow-up inside and outside of IT, as necessary, until resolved.
  • Ensures proper referral for issues not immediately addressed.
  • Provides efficient and effective customer support for local, remote and mobile associates.
  • Identifies service issues throughout the IT environment.Tracks, supports, resolves, or escalates hardware and software problems on client devices, servers, network, and other IT-related products.
  • Prepares support documentation where required, reporting experience preferred.
  • Prepares and distributes written communication to user community concerning changes in system procedures or availability.
  • Participates in the On-call, after-hours service rotation.
  • Other duties may be assigned.

QUALIFICATIONS REQUIRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Any combination of experience and training which affords the applicant an opportunity to gain the above listed knowledge, skill, and ability.

  • High school diploma or equivalent, plus Associate’s Degree or relevant computer training certificate.
  • Minimum Ten (10) years’ prior IT experience including at least three (3) year of verifiable IT Server experience.
  • Superior knowledge of MS Windows Server 2008, 2012 & 2016 and Office 365 environment.
  • Ability to work in a team environment and ability to adapt quickly to system outages on a global scale.

    Position: Network Support Specialist

    Functional Requirements:

    Physical Demands: (Check all that apply)

    Balancing

    X


    Stooping

    X


    Pushing

    X

    Climbing

    X

    Crouching

    X

    Pulling

    X

    Crawling

    X

    Kneeling

    X

    Handling

    X

    Standing

    X

    Sitting

    X

    Talking

    X

    Turning

    X

    Reaching

    X

    Hearing

    X

    Seeing

    X

    Color Vision

    X

    Depth Perception

    X

    Mobility

    X


    Lifting: (Check one)

    Carrying: (Check one)


    A) Light

    (20-25 lbs)



    A) Light

    (10-25 lbs)


    B) Medium

    (25-50 lbs)

    X

    B) Medium

    (25-50 lbs)

    X

    C) Heavy

    (50-100 lbs)


    C) Heavy

    (50-100 lbs)


    D) Very Heavy

    (over 100 lbs)


    D) Very Heavy

    (over 100 lbs)

    Aptitudes: (Check all that apply)

    Form perception



    Problem solving

    X

    Motor coordination


    Working speed (ex.wpm)

    X

    Finger dexterity

     X

    Manual dexterity

    X

    Computer/VDT ability

    X

    General learning ability

    X

    Clerical perception

    X


    Environmental Conditions: (Check all that apply)

    Extreme cold



    Extreme heat


    Temperature changes


    Wet conditions


    Humid conditions


    Exposure to fumes


    Exposure to blood and body fluids


    Noise and vibration

    X

    Exposure to chemicals


    Poor ventilation


    Inclement weather conditions;

    Inside/outside weather conditions



Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

APPLY NOW

Human Resources - Bucks County Courthouse Complex
50 North Main Street
Doylestown, PA 18901
Monday through Friday 7:30 am to 5:00 pm
Phone: 215-348-6546

Neshaminy Manor
1660 Easton Road
Warrington, PA. 18976
Monday through Friday 8:30 am to 4:30 pm
Phone: 215-345-3205

The County of Bucks is an Equal Opportunity Employer and has an EEO Utilization Report that is available through the Human Resources office or online.  Click Here for the Bucks County EEO Utilization Report.