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JOB TITLE:

Enterprise Voice Support Specialist I

JOB CODE:


DEPARTMENT:

Information Technology

UNION:

00

FLSA STATUS:

Non-Exempt

GRADE:

 6/5/2018


POSITION SUMMARY
:

The Enterprise Services Specialist position is responsible for engineering and design functions as well as operational support and repair of the County’s converged communications network infrastructure.  This includes managing multiple projects, planning network technology solutions, and configuring / optimizing services both internally and with partners.  The specialists will also engage in a variety of research to ensure service levels for data, voice, & video are reached by the Enterprise Team.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Complete performance and fault management activities to ensure the operational status of the network meets defined SLAs.
  • IP address & subnetting for public & private network implementations and schemas.
  • Identify, diagnose, resolve and document network problems.
  • Create & maintain comprehensive documentation for the enterprise wide network.
  • Manage and monitor the various partner relationships that assist in providing adjunct network support functions.
  • Research and implement security mitigation measures to ensure the continued safety and health of the network.
  • Utilize a case management tool for support delivery, change control, and knowledge transfer.
  • Complete extensive analysis and business documentation to justify existing and future communications systems.
  • Provide professional verbal and written reports or recommendations to management and /or customer.
  • Collaborate with partners / vendors on project installations, upgrades, and maintenance.
  • Create, review, and recommend responses to bids and RFPs for various business and technology requirements.
  • Independently prioritize work and triage operational support issues around project related tasks.
  • Proficiency supporting a Cisco and Avaya centric unified communications environment.
  • Performs other duties and assignments as required.

QUALIFICATIONS REQUIRED:

To perform this job successfully, an individual must be able to perform each of the “Essential Function & Responsibility” satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor of Science Degree in Information Technology or other Science Technology Engineering Math (STEM) Degree.
  • Data and/or voice network experience as a technician or engineer.
  • Cisco “Entry” Certifications CCENT or CCT working to obtain an “Associate” Certification within 12 months of hire date.
  • Cisco “Associate” Certifications CCNA with a discipline in Collaboration, Routing Switching, Wireless, or Security.
  • Maintain and keep current the certifications listed above as an ongoing employment requirement.
  • Commit to a 40 hour work week, as assigned, with availability to work off-hours.On-call 7X24.
  • Working knowledge and troubleshooting skills related to network nodes or systems in a converged network.
  • Skillful in implementing network communications structured cabling standards and solutions.
  • Proficient in troubleshooting existing and legacy structured communication systems (i.e. electrical, optical, and free space).
  • Ability to manage time and priorities within a high pressure environment that includes local law enforcement, first responders, and life safety personnel.
  • Proficient with office automation tools preferably Microsoft 365 and the Office suite.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear; stand; and walk.  The employee must frequently lift and/or move up to 40 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts.  The noise level in the work environment is usually moderate.

Position: Voice Specialist I

Functional Requirements:

Physical Demands: (Check all that apply)

Balancing

X


Stooping

X


Pushing

X

Climbing

X

Crouching

X

Pulling

X

Crawling

X

Kneeling

X

Handling

X

Standing

X

Sitting

X

Talking

X

Turning

X

Reaching

X

Hearing

X

Seeing

X

Color Vision

X

Depth Perception

X

Mobility

X


Lifting: (Check one)

Carrying: (Check one)


A) Light

(20-25 lbs)



A) Light

(10-25 lbs)

X

B) Medium

(25-50 lbs)

X

B) Medium

(25-50 lbs)


C) Heavy

(50-100 lbs)


C) Heavy

(50-100 lbs)


D) Very Heavy

(over 100 lbs)


D) Very Heavy

(over 100 lbs)

Aptitudes: (Check all that apply)

Form perception



Problem solving

X

Motor coordination

X

Working speed (ex.wpm)


Finger dexterity


Manual dexterity

X

Computer/VDT ability

X

General learning ability

X

Clerical perception



Environmental Conditions: (Check all that apply)

Extreme cold



Extreme heat


Temperature changes

X

Wet conditions


Humid conditions


Exposure to fumes


Exposure to blood and body fluids


Noise and vibration


Exposure to chemicals


Poor ventilation


Inclement weather conditions;

Inside/outside weather conditions



Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Human Resources - Bucks County Courthouse Complex
50 North Main Street
Doylestown, PA 18901
Monday through Friday 7:30 am to 5:00 pm
Phone: 215-348-6546

Neshaminy Manor
1660 Easton Road
Warrington, PA. 18976
Monday through Friday 8:30 am to 4:30 pm
Phone: 215-345-3205

The County of Bucks is an Equal Opportunity Employer and has an EEO Utilization Report that is available through the Human Resources office or online.  Click Here for the Bucks County EEO Utilization Report.