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JOB TITLE:

Enterprise Services Specialist

JOB CODE:

DEPARTMENT:

Information Technology

UNION:

00

FLSA STATUS:

Non-Exempt

GRADE:

 

POSITION SUMMARY:

The Enterprise Services Specialist position is responsible for engineering and design functions as well as operational support and repair of the County’s converged communications network infrastructure.  This includes managing multiple projects, planning network technology solutions, and configuring / optimizing services both internally and with partners.  The specialists will also engage in a variety of research to ensure service levels for data, voice, & video are reached by the Enterprise Team.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Complete performance and fault management activities to ensure the operational status of the network meets defined SLAs.
  • IP address & subnetting for public & private network implementations and schemas.
  • Identify, diagnose, resolve and document network problems.
  • Create & maintain comprehensive documentation for the enterprise wide network.
  • Manage and monitor the various partner relationships that assist in providing adjunct network support functions.
  • Research and implement security mitigation measures to ensure the continued safety and health of the network.
  • Utilize a case management tool for support delivery, change control, and knowledge transfer.
  • Complete extensive analysis and business documentation to justify existing and future communications systems.
  • Provide professional verbal and written reports or recommendations to management and /or customer.
  • Collaborate with partners / vendors on project installations, upgrades, and maintenance.
  • Create, review, and recommend responses to bids and RFPs for various business and technology requirements.
  • Independently prioritize work and triage operational support issues around project related tasks.
  • Proficiency supporting a Cisco and Avaya centric unified communications environment.
  • Performs other duties and assignments as required.

QUALIFICATIONS REQUIRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor of Science Degree in Information Technology or other Science Technology Engineering Math (STEM) Degree.
  • Data and/or voice network experience as a technician or engineer.
  • Cisco “Entry” Certifications CCENT or CCT working to obtain an “Associate” Certification within 12 months of hire date.
  • Cisco “Associate” Certifications CCNA with a discipline in Collaboration, Routing Switching, Wireless, or Security.
  • Maintain and keep current the certifications listed above as an ongoing employment requirement.
  • Commit to a 40 hour work week, as assigned, with availability to work off-hours.On-call 7X24.
  • Working knowledge and troubleshooting skills related to network nodes or systems in a converged network.
  • Skillful in implementing network communications structured cabling standards and solutions.
  • Proficient in troubleshooting existing and legacy structured communication systems (i.e. electrical, optical, and free space).
  • Ability to manage time and priorities within a high pressure environment that includes local law enforcement, first responders, and life safety personnel.
  • Proficient with office automation tools preferably Microsoft 365 and the Office suite.

Position: Enterprise Service Specialist

Functional Requirements:

Physical Demands: (Check all that apply)

Balancing

x


Stooping

x


Pushing

x

Climbing

x

Crouching

x

Pulling

x

Crawling

x

Kneeling

x

Handling

x

Standing

x

Sitting

x

Talking

x

Turning

x

Reaching

x

Hearing

x

Seeing

x

Color Vision

x

Depth Perception

x

Mobility

x


Lifting: (Check one)

Carrying: (Check one)


A) Light

(20-25 lbs)



A) Light

(10-25 lbs)


B) Medium

(25-50 lbs)

x

B) Medium

(25-50 lbs)

x

C) Heavy

(50-100 lbs)


C) Heavy

(50-100 lbs)


D) Very Heavy

(over 100 lbs)


D) Very Heavy

(over 100 lbs)

Aptitudes: (Check all that apply)

Form perception

x


Problem solving

x

Motor coordination

x

Working speed (ex.wpm)

30

Finger dexterity

x

Manual dexterity

x

Computer/VDT ability

x

General learning ability

x

Clerical perception

x


Environmental Conditions: (Check all that apply)

Extreme cold

x


Extreme heat

x

Temperature changes

x

Wet conditions

x

Humid conditions

x

Exposure to fumes

x

Exposure to blood and body fluids


Noise and vibration

x

Exposure to chemicals

x

Poor ventilation

x

Inclement weather conditions;

Inside/outside weather conditions

x


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

I certify I am able to perform each and every essential function of the job for which I have applied, with or without a reasonable accommodation.

APPLY NOW

Human Resources - Bucks County Courthouse Complex
50 North Main Street
Doylestown, PA 18901
Monday through Friday 7:30 am to 5:00 pm
Phone: 215-348-6546

Neshaminy Manor
1660 Easton Road
Warrington, PA. 18976
Monday through Friday 8:30 am to 4:30 pm
Phone: 215-345-3205

The County of Bucks is an Equal Opportunity Employer and has an EEO Utilization Report that is available through the Human Resources office or online.  Click Here for the Bucks County EEO Utilization Report.