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Casework Manager

 

JOB TITLE:

Casework Manager

JOB CODE:

424

DEPARTMENT:

Children & Youth

UNION:

00

FLSA STATUS:

Exempt

GRADE:

99

REPORTS TO:

C&Y Admin

REVISION DATE:

11/20/2015

 

POSITION SUMMARY:

This position is one of senior supervisory and administrative assignment with the Bucks County Children and Youth Social Services Agency and reports directly to the Agency C&Y Admin.  The major responsibility is to implement quality assurance and continuous quality improvement activities as well as assist in defining and implementing a consistent standard of quality child welfare social work practice for all Agency professionals.  Evaluation, monitoring, and recommendations for revision of Agency practice are included in the responsibilities of this position.  Professional duties also include representing the Agency on County and State committees.  This position supervises a Program Specialist; IT related staff, Casework Supervisor and a Computer Operator.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Monitors and evaluates all phases of Agency services for conformance to Agency practice standards and effectiveness
  • Acts as Continuous Quality Improvement administrator:evaluates compliance with State mandates and regulations, reviews quality of C&Y service delivery, analyzes service outcomes by contracted providers
  • Assists C&Y Admin and Assistant Admin in reviewing, evaluating, modifying, and implementing policies and practices to be consistent with changes in laws and regulations and the needs of the community.
  • Makes recommendations to the C&Y Admin regarding the need for modification of service and programs to meet practice standards, monitors and analyzes Agency data to assess for trends, and implements additions and modifications to address the aforementioned.
  • Acts as Administrative Lead for Agency Information Technology including Child Welfare Information System (CWIS) design, testing and development, point of contact with State, County & IT Consultants, oversees IT needs, issues, inventory ensures that the Agency Policy and Procedure manual is maintained in an up-to-date status that reflects the most current guidance and direction to staff.
  • Provides information as requested by the C&Y Admin and Assistant Admin to take an active leadership role in the writing of the Agency’s Annual Plan and Needs Based Budget.
  • Participates in preparation of Agency grant proposals as needed.
  • Reviews and evaluates program description material provided by current and potential purchased care providers to determine the appropriateness of developing contracts with individual providers
  • Represents the Agency on various County and State committees and with community organizations as assigned.
  • Oversees Merit Hiring process.Makes recommendations regarding staffing needs and assists the C&Y Admin and Assistant Admin in interviewing potential employees as appropriate.Ensures compliance with State and County personnel policies.
  • Oversees Record Administration and Child Protective Services Law Compliance; ensures State regulatory compliance
  • Acts as Court Liaison for all court activity.
  • Meets as scheduled with the C&Y Admin and Assistant Admin for supervision and review of responsibilities and performance.
  • Requires staff attendance at monthly staff meetings.
  • Assures client confidentiality.
  • Participates regularly in training to Volunteers and Foster Parents.Regularly attends MDT meetings; attends Advisory Board meetings as requested.Provides other community training as needed.
  • Represents the Agency to staff, community, government, service providers, and other Children and Youth agencies with consistent professional demeanor.
  • Maintains close communication with the C&Y Admin and Assistant Admin, informing them of all unusual and extraordinary incidents with cases and staff.
  • Submits weekly schedules to Assistant Admin and informs her of changes, is punctual and accountable in reporting to work.
  • Performs related work as required.

  • QUALIFICATIONS REQUIRED:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Four (4) years of experience in public or private social work including two (2) years in a public welfare program, two (2) of which must have been in a supervisory capacity; and a bachelor's degree which includes or is supplemented by twelve (12) college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences; orAny equivalent combination of experience and training which includes twelve (12) college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.
  • Knowledge of current case management and social work principles, practices and methodologies.
  • Knowledge of individual and group behavior and the interrelationship between social, economic, psychological and general physiological factors.
  • Knowledge of current social, economic and health problems and available resources.
  • Knowledge of principles and methods of program interpretation and community organization.
  • Knowledge of principles of supervision, organization and administration and of methods and techniques of staff training.
  • Ability to plan, organize, direct and coordinate a social services program.
  • Ability to provide technical direction, supervision and coordination of work of profession and paraprofessional personnel.
  • Ability to analyze and evaluate case records.
  • Ability to orient and instruct subordinates on laws, regulations, rules, policies and procedures.
  • Ability to establish and maintain effective working relationships with those receiving program services, agency staff, community organizations, provider agencies and general public.
  • Ability to make clear and pertinent statements, both orally and in writing.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stoop, kneel, crouch or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Human Resources - Bucks County Courthouse Complex
50 North Main Street
Doylestown, PA 18901
Monday through Friday 7:30 am to 5:00 pm
Phone: 215-348-6546

Government Service Center - Lower Bucks County
7321 New Falls Road
Levittown, PA 19055
Monday through Friday 8:30 am to 4:30 pm
Phone: 267-580-3500
Please note: In case of closure, all services performed at the GSCs can be performed in Doylestown:  PassportsWeapons PermitsDog Licenses and Job Applications

Government Service Center - Upper Bucks County
261 California Road
Quakertown, PA 18951
Thursdays Only 8:30 a.m. to 4:30 pm
Phone: 215-529-7250
Please note: In case of closure, all services performed at the GSCs can be performed in Doylestown:  PassportsWeapons PermitsDog Licenses and Job Applications

The County of Bucks is an Equal Opportunity Employer and has an EEOP that is available through the Human Resources office.