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Consumer Protection

Consumer Complaint Form

Consumers with a complaint against a business should fill in the information requested below and send it to the Bucks County Consumer Protection office. When the department receives your complaint, it will be assigned to an Investigator and you will be notified. The Investigator will mail a copy of your complaint to the business and ask for a reply. Many companies will, at this point, resolve customer complaints.

The Department Investigator will attempt to mediate matters which the consumer and business cannot resolve. If mediation is unsuccessful, you will be notified that the Department can take no further action since it cannot act as a private citizen's attorney. In the case of criminal fraud, the Department will coordinate efforts with the Consumer Fraud division in the District Attorney's office.

Before completing the electronic complaint form, please make sure you have followed our guidelines:

• Have you sent the business a letter or an email addressing the problem?
• Do you have copies of all relevant documents?

You can also fill out the printable form (click here), print and mail, fax or scan in and email with all your relevant documents.

If the answer to either or both of the questions above is "YES", to avoid a conflict of actions, this office cannot intercede on your behalf.

Complaint Information

Be sure to include dates, prices, company contact person, and any other important details.
What do you feel is a fair solution to this problem?
Please list any other agencies that you have sent this complaint to coordinate our efforts on your problem.

Please provide copies of all relevant documents by using one of the following methods:
Email: consumerprotection@buckscounty.org
Fax: 267-885-1420
or
Print this document and mail it along with copies of your documents to:
Department of Consumer Protection/Weights and Measures
The Almshouse
1260 Almshouse Rd., 4th Floor
Doylestown, PA 18901

Department of Consumer Protection / Weights and Measures 
Michael D. Bannon, Director
The Almshouse
1260 Almshouse Rd., 1st Floor
Doylestown, PA 18901
P: 215-348-6060 | 1-800-942-2669
F: 267-885-1420